1. Introduction

We are committed to respecting your privacy and protecting Personal Information / Sensitive Personal Data or Information (SPDI) in compliance with applicable laws and regulations in India, and any other jurisdictions where we operate. We adopt a privacy-by-default approach: we design and process data with privacy considerations in mind from the start.

This Policy covers the processing, storage, and access to Information as required under lawful or contractual activities with Allchem or in the normal course of business. It describes our policies and procedures on the collection, usage, and disclosure of Information provided/received by natural persons and meets the requirements established under:

• The Information Technology Act, 2000 – Section 43A;

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

2. Scope

This Privacy Policy applies to all visitors and users of this Site, including customers, prospective customers, business partners, suppliers, and anyone interacting with the Site. It covers all Information collected, processed, stored, or transmitted by us through the Site or related services (e.g., contact forms, newsletter sign-ups).

3. Definitions

• Personal Information: Information that identifies or could reasonably identify you, either alone or in combination with other data. Examples: name, email address, phone number, company name, job title.

• Sensitive Personal Data or Information (SPDI): A subset of Personal Information requiring higher protection. Examples: passwords, financial account information, medical or health data, biometric data.

• Processing: Any operation on data including collecting, storing, using, disclosing, sharing, transferring, deleting, or otherwise handling information

4. Information We Collect

We collect Information in the following ways:

a) Information You Provide:

• When you contact us (via contact forms, email, phone).

• When you download documents or brochures.

• When you apply for products, quotations, or services.

• Any feedback, suggestions, or other submissions you send.

b) Automatically-Collected Information:

• Technical data: IP address, browser type, device type, operating system, pages visited, time spent, referring/exit pages, date/time stamps.

• Cookies, web beacons, log files, analytics tools.

c) Information from Third Parties:

• From service providers (analytics, hosting, marketing).

• From partners if you connect via third-party services (if applicable).

5. How We Use the Information

We use your Information for purposes including:

• Responding to inquiries, recruitment requests, or providing customer support.

• Delivering products, processing orders, quotations, and invoices.

• Sending updates, newsletters, or marketing communications (with your consent).

• Improving our Site and services: analytics, research, product development.

• Maintaining security, preventing fraud, and enforcing our Terms & Conditions.

• Complying with legal or regulatory obligations.

6. Cookies and Similar Technologies

We may share Information in these circumstances:

• Recognize returning visitors.

• Track usage patterns to improve user experience.

• Measure aggregate metrics (traffic, page views).

You can control or disable cookies through your browser settings, though this may limit some functionality of the Site.

7. Disclosure of Information

We may share Information in these circumstances:

• With service providers, contractors, or agents who assist in business operations (hosting, analytics, payment processing, communications). They will process Information only for our purposes under confidentiality obligations.

• With business partners or affiliates, if necessary to fulfill your requests or provide services.

• If required by law, court order, regulation, or legal request.

• To protect or defend our rights, property, or the safety of our users.

• In case of corporate transactions (merger, acquisition, sale of assets) with appropriate confidentiality and safeguards.

8. Retention of Information

We retain your Information only as long as necessary to:

• Fulfill the purposes for which it was collected.

• Comply with legal, regulatory, tax, or internal audit obligations.

• Resolve disputes or enforce agreements.

After that, data will be securely deleted, anonymized, or destroyed.

9. Security

We implement reasonable technical, administrative, and organizational safeguards to protect your Information against unauthorized access, use, alteration, or destruction.

10. Access, Correction & Withdrawal of Consent

• You have the right to access, correct, update, or delete your Personal Information.

• You may withdraw consent for specific processing (e.g., marketing) at any time.

• We may verify your identity before fulfilling these requests.

11. Transfers of Information Abroad

If Information is transferred to or stored outside India (e.g., servers in other countries), we ensure such transfers comply with applicable laws and implement appropriate safeguards (e.g., contractual clauses, encryption, adequate data protection standards).

12. Children

Our services are not directed at children under 18 years. We do not knowingly collect Personal Information from minors. If we discover that we have collected information from a child without consent, we will delete it immediately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates the most recent update. Your continued use of the Site constitutes acceptance of the updated Privacy Policy.